5 Leading Chatbot Use Cases Explained with Real-life Examples

As per research, the participants who used the chatbot were 26% more likely to meet or exceed personal fitness goals compared to participants that didn’t use the technology. Chatbots can be used to streamline your personal services such as fitness, diet, health, or day-to-day activities. Every fitness goal requires a different set of workout plans and a nutrition diet to be followed. Every crucial content requires a strong and effective title, name, or headline to create an impact on the audience. AI technology like ChatGPT can greatly help generate and suggest ideas for the title.

By determining the purpose of the chatbot, you can select the right one to meet the needs of your business and customers. While I don’t have examples to show you of in-app healthcare chatbots, the market is beginning to experience major growth. According to a recent Healthcare Chatbots Market Research Report, COVID accelerated the need for chatbots in this space. And it’s metadialog.com expected that the market will be worth $543.65 million by 2026. Utility and professional services companies are similar to banks that have customers that are accustomed to real-time and often in-person support offered by the institution. Chatbots help them bridge that gap between getting the support they need without

having to leave the comfort of their home to get it.

The benefits of using chatbots

For chatbot use cases in the corporate world, an executive in a board meeting could use an enterprise bot to explore the latest sales numbers just by asking a voice-based digital assistant. An IT administrator could ask a bot in his corporate collaboration platform to check if any servers are experiencing an unusually high resource load. Or frequent business travelers could use bots to classify expenses as they go. Checking the order status is one of the most popular requests retail customer service deals with. Automating only this request can help the company cut costs by 30% and more. Chatbots are one of the fastest-growing brand communication channels.

• With so many reasons to use them and so many benefits, it’s easy to see why so many companies are getting on the chatbot bandwagon.
• The data they collect can be used to understand customer pain points and emerging trends, so you can offer a more personalized customer experience.
• The customers can easily connect with the hotel and book a room of their choice.
• With chatbots, you’ll need fewer human agents, and your existing agents will spend less time on routine tasks and have more resources to deal with more complex issues.
• AI chatbots can develop and suggest unique ideas and inspiration for copies along with the structure of an Ad.
• Bots can analyze each conversation for specific data extraction like customer information and used keywords.

At the time of its launch, EVA was India’s first and largest AI-powered banking chatbot. Eva bot uses the latest in AI and NLP to understand the user query and fetch the relevant information from thousands of possible sources in milliseconds. EVA has answered over 5 million queries with over 85% accuracy, holding over 20,000 conversations daily with customers across the globe. Conversational AI is a technology that allows customers to perform specific tasks with just voice commands.

What is customer service automation?

Chatbots can be programmed to automate repetitive tasks such as customer service inquiries, appointment scheduling, and order tracking. Chatbots can be instrumental in boosting the PPC campaigns for various industries. Businesses work hard to create Pay-per-click (PPC) campaigns that drive traffic to their landing pages. While the campaigns can be challenging to curate, it is also tough to engage customers once they are on the landing page. Chatbot use cases are incredibly helpful in interacting with the customers that land your page and convert them.

Chatbots can also assist with internal communication, which helps different departments work in unison. Freshchat’s work with Delivery Hero helps the quick commerce company facilitate two-way messaging between its support team and riders. Communication is key for Delivery Hero to make deliveries quickly and without issue. Freshchat helps Casey Cardinia Library in Melbourne by offering Information-as-a-Service on live chat. Customers can query information about books and upcoming events, and live agents can relay the info using canned responses.

“The Future of IT Service Desk: Moving Beyond Traditional Service Desk”

Real solutions for your organization and end users built with best of breed offerings, configured to be flexible and scalable with you. By keeping these concepts in mind, enterprise IT can keep from getting carried away by any particular wave of chatbot hype. Still, there are plenty of new and interesting chatbot use cases for the enterprise.

Chatbots are also great for tracking analytics such as your open rates. This has been incredibly impactful for ecommerce businesses during the pandemic, but this shift is becoming a normal standard of communication with brands for several reasons. We’ve all been there at some point as customers where we have a burning question we need an answer to, and we check, and the store hours are closed, so we can’t call. Developing a Chatbot from scratch cost somewhere around $30k to $50k.

Support customers inside the mobile app

The Quaker chatbot allows its users to request for new oatmeal and overnight oat recipes. Quaker also launched a Facebook Messenger chatbot to improve consumer engagement in 2019. Businesses also need to be smart enough to use key milestones of the purchase to promote other available items to increase the invoice value. Do you see why chatbots make a perfect fit for the food and beverage industry?

• Customers can get confused by the range of available options when they go to the pricing page of a particular business.
• Leads or current customers may message you on WhatsApp to ask about certain products.
• Your AI-powered chatbot should conduct conversations in such a way that customers think they are communicating with a human, not a robot.
• By automating responses to common customer queries that don’t require human support, you save time and resources that can be utilized in more meaningful ways.
• Chatbots save them from this havoc by instantly answering their questions.
• They make sense when you want to limit the user’s responses to a few limited options.

ChatGPT is still in the early stages, despite intense interest from customer service teams. Since the technology is in its infancy, this means it still has bugs that need to be worked out and might not yet be suitable to be employed in a professional context of customer service. While ChatGPT is more advanced than comparable chatbot technologies, it still has a way to go in order to be ready for the general public. At the end of the day, ChatGPT is a robot and although its conversational style is human-like, it still lacks the emotional touch.

Looking for a [specific] industry case?

Inline bots can be used to provide users with product recommendations or help them search for specific products within the chat application. Inline bot chatbot use cases can be particularly useful for ecommerce businesses that want to provide a seamless shopping experience for customers. Users can simply type in a product name or category and the inline bot will provide them with relevant product recommendations.

• Sentiment analysis makes customer support more effective by tailoring responses to the customer’s mood.
• Using an SMS Bot, a business can automate conversations with potential and existing clients.
• Anonymous visitors to your website have all come from different sources, but they have one thing in common; they’re interested in your business and its products or services.
• In order to diversify marketing strategies and make certain tasks less tedious for employees and more fun for users, some companies have already implemented chatbots.
• ITMS chatbot learns across the service requests and employee experience to create its knowledge management repository.
• In addition to serving up help center articles, you can create rich, customized bot conversations with Flow Builder.

Sophisticated chatbot retail platforms use machine learning to become smarter with each transaction. Over time, they learn to identify keywords and craft better responses. You can “train” your chatbot to learn when a customer needs to be escalated to a real person without the customer having to ask multiple times. You can also use your analytics to figure out how people want to improve your products. A chatbot refers to customer service software driven by artificial intelligence. The bot uses machine learning to simulate human conversation, allowing you to be available to customers 24/7 without adding extra staff members.

Build your own bots

With this approach, chatbots can qualify leads before sending them over to sales teams. Sales reps can then be more efficient in their nurturing strategy by adjusting their approach to the leads’ specific needs and concerns. Chatbots can create targeted and personalized experiences for new audiences. Instead of expecting your site visitors to inform themselves about your products or business, be proactive and educate your prospects in a real-time conversation.

Moving on to another key area of chatbot use cases, marketing also benefits from the implementation of chatbot technology. We built the chatbot entirely with Hybrid.Chat, a chatbot building platform we created for enterprises and start-ups alike. Recruitbot features a friendly UI that engages candidates and a screening process that automatically qualifies candidates for the next process. It is also capable of accepting candidates’ resumes for further screening and it allows candidates to record and send an intro video.

What can website chatbots do?

At the forefront for digital customer experience, Engati helps you reimagine the customer journey through engagement-first solutions, spanning automation and live chat. E-commerce ai chatbots have been used by companies around the world to create amazing experiences for their customers. Here’s a quick roundup of some of the best ways companies have used e-commerce chatbots. A bot could push notifications about new product releases and offers based on the customer’s preferences. You can even broadcast messages and create campaigns targeting the chatbot users based on their tastes, which are assessed through their past interactions.

Overall, Ideta’s chatbot drastically relieved their receptionist’s workloads so they can concentrate on more important matters. Besides the industries mentioned above, there are many chatbot use cases in other different fields. Customers are taken aback by the thought of filling out an extensive form. Unless it’s a company that they are loyal to, most customers won’t even think about actually completing a survey. The main issue in categorizing and describing them is that each second website uses a chatbot, some of them are unnamed, and others are iterations of the previously mentioned.

This happened just about the time when we needed to hire 100+ people. The better they communicate with their customers and solve their queries, the better are their chances of closing higher revenues. But not all CRM systems are perfect at both serving customers and satisfying business needs at the same time.